SUPPORT

End-to-end support
on financial data

ID&A Tech intervenes across the entire lifecycle of data and AI projects in financial institutions — from strategic scoping to application maintenance. Each phase produces a formal deliverable, validated in a steering committee.

5Methodology phases
3Contract formats
24/7TMA supervision
100%Local sovereignty
Our methodology

Our project methodology in five phases

Each phase produces a formal deliverable, validated in a steering committee before moving to the next. Adaptable to the chosen contract format.

PHASE 01 1 — 3 weeks

Scoping

In-depth business understanding, existing system audit, stakeholder workshops, master plan.

Key deliverables
  • Scoping note and detailed functional scope
  • Provisional plan and project team
  • Existing system audit (IS, data, processes)
  • Data master plan and target architecture
PHASE 02 2 — 4 weeks

Design

Detailed target architecture, data model, functional and technical specifications, test plan.

Key deliverables
  • Detailed technical architecture document
  • Functional specifications document
  • Key screen prototypes validated
  • Test plan and migration plan
PHASE 03 4 — 16 weeks

Development

Iterative development in short sprints (2-3 weeks), regular demonstrations, quality controlled at each sprint.

Key deliverables
  • Successive releases delivered at each sprint
  • Updated technical documentation
  • Test sets and quality reports
  • Regular demonstrations to key users
PHASE 04 2 — 4 weeks

Testing & Deployment

Structured user testing, team training, assisted production deployment, support during first weeks.

Key deliverables
  • Signed acceptance test reports
  • Final user documentation
  • Migration plan and production deployment
  • Business and IT team training
PHASE 05 Ongoing

Run & TMA

Production support, continuous monitoring, corrective and adaptive changes, quarterly steering committees.

Key deliverables
  • Monthly operations report
  • Semi-annual evolution plan
  • N1, N2, N3 support — SLA by criticality
  • Quarterly steering committees
Engagement modes

3 contract formats adapted to your needs

Combinable within the same program — according to the nature of the project, its initial definition level and your governance preference.

TMA & Continuous support

Production platforms

Continuous maintenance and operations of InsightOne in production, or any other critical data system. Contractual SLAs by criticality, multi-level support, quarterly steering committees.

  • Contractual SLAs by criticality level
  • N1, N2 and N3 support
  • Corrective and adaptive changes included
  • Quarterly steering committees with reporting
Discuss this format
Deliverables

What you concretely receive

Each mission produces tangible, documented and usable deliverables — you keep full ownership.

Scoping note

Detailed functional scope, provisional plan, project team and quantified business case.

Architecture document

Detailed target architecture, data model, functional and technical specifications.

Successive releases

Code delivered at each sprint, documented, tested and versioned. You remain 100% owner.

User documentation

Business and IT manuals, training materials, operations procedures and runbooks.

Acceptance test reports

Formally signed acceptance reports, migration plan and production deployment report.

Operations report

Monthly operations report, semi-annual evolution plan and committee meeting minutes.

Our commitments

Why choose ID&A Tech

Local Sovereignty

Data hosted in Morocco, teams based in Casablanca. Zero transfer to the public cloud, native AMMC, Bank Al-Maghrib and DGSSI compliance.

Sector Expertise

More than 20 years of experience in Moroccan finance. A team that understands your business, your vocabulary, your constraints — without weeks of scoping lost.

Publisher, not integrator

InsightOne is an industrialized proprietary suite. Controlled roadmap, direct support without intermediary, prices without resale margin.

Embedded R&D

Active doctoral research at EHTP, local LLMs, advanced SQL agents. Tomorrow's technology at the service of today's decisions.

Ready to start together?

Free first scoping session — 45 minutes to understand your need and propose a concrete approach.